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Troubleshooting: Q&A
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Troubleshooting: Q&A
Access codes
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget or lose the lock
code, contact your device dealer.
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your wireless service
provider.
For information about passwords, contact your access
point provider, for example, a commercial internet service
provider (ISP) or wireless service provider.
Battery
Q: Why does my battery drain fast?
A: Features using Bluetooth technology, or allowing such
features to run in the background while using other features,
increase the demand on battery power and reduce battery life
time.
Also packet data connections increase the demand on battery
power. If you have set Packet data connection to When
available in Connection settings, and there is no packet data
coverage (GPRS), your device periodically tries to establish a
packet data connection, which causes the increased demand
on battery power.
To prolong the operating time of your device, turn the
Bluetooth technology off when you do not need it. Also set
Packet data connection to When needed. To close all the
applications that are running in the background, and you do
not use, press and hold , and select the applications from
the list. Then exit the application.
Application not responding
Q: How do I close an application that is not responding?
A: Press and hold . Scroll to the application, and press
to close the application.
Bluetooth connectivity
Q: Why can’t I find my friend’s device?
A: Check that both devices are compatible, have activated
Bluetooth connectivity, and are not in hidden mode. Check
also that the distance between the two devices is not over
10 meters (33 feet) and that there are no walls or other
obstructions between the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you can either
end the connection using the other device or by
deactivating Bluetooth connectivity. Select Tools >
Bluetooth > Bluetooth > Off.
Camera
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are clean.
Display