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Reference information
• TROUBLESHOOTING
This section lists some of the most commonly encountered problems and
provides possible solutions.
Problem Possible cause Possible solution
My phone is not
charging.
The charger and the phone are
not properly connected.
Securely connect the
charger to the phone.
The charger is not properly
plugged in.
Ensure that the
charger is plugged in
correctly.
My phone is not
making or
answering calls.
The battery is not charged. Charge the battery.
The signal strength is too low. If you are indoors,
move toward a
window.
I cannot listen
to my voice
messages.
You do not have voice mail
service.
This is a service
provider dependent
feature. Please call
your wireless service
provider.
The voice mail number you
have saved is incorrect.
You have forgotten your
password or are entering in
incorrectly.
Your voice mail number is not
saved in the phone.
Refer to “Save the
voice mailbox
number” on page 46.