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EU/EEA – Wide Guarantee: Conditions applicable in any country other
than the country of original purchase.
When the purchaser finds the appliance to be defective, he should promptly
contact the proper sales company or national distributor in the EU/EEA
country where this guarantee is claimed, as indicated in the “Product Service
Guide” or the nearest authorised dealer together with this guarantee and
proof of date of purchase. The purchaser will then be informed whether:
(i) the sales company or national distributor will handle the repair service; or
(ii) the sales company or national distributor will arrange for trans-shipment
of the appliance to the EU/EEA country where the appliance was originally
marketed; or
(iii) the purchaser may himself send the appliance to the sales company or
national distributor in the EU/EEA country where the appliance was originally
marketed.
If the appliance is a product model which is normally supplied by the sales
company or national distributor in the country where it is used by the
purchaser, then the appliance, together with this guarantee card and proof
of date of purchase, should be returned at the purchaser’s risk and expense
to such sales company or distributor, which will handle the repair service.
In some countries, the affiliated sales company or national distributor will
designate dealers or certain service centres to execute the repairs involved.
If the appliance is a product model which is not normally supplied in the
country where used, or if the appliance’s internal or external product
characteristics are different from those of the equivalent model in the country
where used, the sales company or national distributor may be able to have
the guarantee repair service executed by obtaining spare parts from the
country where the appliance was originally marketed, or it may be necessary
to have the guarantee repair service executed the sales company or national
distributor in the country where the appliance was originally marketed.
In either case, the purchaser must furnish this guarantee card and proof of
date of purchase. Any necessary transportation, both of the appliance and
of any spare parts, will be at the purchaser’s risk and expense, and there
may be a consequent delay in the repair service.
Where the consumer sends the appliance for repair to the sales company
or national distributor in the country of use of the appliance, the service will
be provided on the same local terms and conditions (including the period of
guarantee coverage) as prevail for the same model appliance in the country
of use, and not the country of initial sale in the EU/EEA. Where the consumer