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Panasonic understands that if a call is not
answered, it is bad for business. That is
why Panasonic PBX systems are integrated
with multiple call handling features as
standard.
Intelligent Call Handling Capabilities
The perfect service for
your customers
If a call cannot be answered it can be sent to a call
queue and greeted with a friendly welcoming message.
The messages are pre-recorded and can inform the
caller that their call will be handled in the order it has
been received by an agent as soon as one becomes
available, or the messages can be used as a way to
generate additional business opportunities by alerting
the caller of a service the company offers, or a
forthcoming sales promotion.
Queuing
Panasonic intelligent call routing allows incoming calls
to be distributed directly to the desired destinations.
This is made possible by using the CLIP information
that is sent with the call. Calls can be distributed to a
single extension, or group of extensions. Extension
groups can also carry VIP status, so that calls that are
distributed to these groups are automatically pushed to
the front of the call queue regardless of when they
enter the queue.
Automatic Call Routing
Using the advanced TVM Messaging solution - each
Extension can be assigned its own personal mailbox
that can be contacted any time of day or night. If a
caller leaves a voice message for a user, the extension
user is notified by a message-waiting lamp available on
proprietary telephones or can be additionally notified
via an e-mail with voice message attached sent to the
user's personal computer.
Incoming call information is also recorded with the
message and is displayed on a Proprietary telephone.
This information includes Callers telephone number,
time of call, and length of call.
Personal Mailboxes and email
notification.
Whatever the size of your company, efficient and
courteous handling of telephone calls is a major factor
in a successful business. Panasonic provides multiple
solutions for large and small Call Centres, to help
control and make use of the limited resources that may
be available. The following call centre features are
integrated into the PBX and can be expanded to suit
more sophisticated call centres in combination with CTI
software solutions available in the market:
l Intelligent and Automatic Call Routing
l Flexible Routing to distribution groups
l VIP call routing
l Automated Attendant
l Call Queue with waiting message
l Walking Extensions ('Hot Desking')
l Supervisor call queue monitoring
l Supervisor level monitoring and reporting
l Overflow Extensions