Filter
Top Products
136
EU Warranty
EU/EEA – Wide Guarantee: Conditions applicable in any
country other than the country of original purchase.
When the purchaser finds the appliance to be defective, he should
promptly contact the proper sales company or national distributor
in the EU/EEA country where this guarantee is claimed, as
indicated in the “Product Service Guide” or the nearest authorised
dealer together with this guarantee and proof of date of purchase.
The purchaser will then be informed whether:
(i) the sales company or national distributor will handle the repair
service; or
(ii) the sales company or national distributor will arrange for trans-
shipment of the appliance to the EU/EEA country where the
appliance was originally marketed; or
(iii) the purchaser may himself send the appliance to the sales
company or national distributor in the EU/EEA country where the
appliance was originally marketed.
If the appliance is a product model which is normally supplied by
the sales company or national distributor in the country where it is
used by the purchaser, then the appliance, together with this
guarantee card and proof of date of purchase, should be returned
at the purchaser’s risk and expense to such sales company or
distributor, which will handle the repair service. In some countries,
the affiliated sales company or national distributor will designate
dealers or certain service centres to execute the repairs involved.
If the appliance is a product model which is not normally supplied
in the country where used, or if the appliance’s internal or external
product characteristics are different from those of the equivalent
model in the country where used, the sales company or national
distributor may be able to have the guarantee repair service
executed by obtaining spare parts from the country where the
appliance was originally marketed, or it may be necessary to have
the guarantee repair service executed the sales company or
national distributor in the country where the appliance was
originally marketed.
In either case, the purchaser must furnish this guarantee card and
proof of date of purchase. Any necessary transportation, both of
the appliance and of any spare parts, will be at the purchaser’s risk
and expense, and there may be a consequent delay in the repair
service.
Where the consumer sends the appliance for repair to the sales
company or national distributor in the country of use of the
appliance, the service will be provided on the same local terms and
conditions (including the period of guarantee coverage) as prevail
for the same model appliance in the country of use, and not the
country of initial sale in the EU/EEA. Where the consumer sends
the appliance for repair to the sales company or national distributor
in the EU/EEA country where the appliance was originally
marketed, the repair service will be provided on the local terms and
conditions prevailing in the country of initial sale in the EU/EEA.
Some product models require adjustment or adaptation for proper
performance and safe use in different EU/EEA countries, in
accordance with local voltage requirements and safety or other
technical standards imposed or recommended by applicable
regulations. For certain product models, the cost of such
adjustment or adaptation may be substantial and it may be difficult
to satisfy local voltage requirements and safety or other technical
standards. It is strongly recommended that the purchaser
investigates these local technical and safety factors before using
the appliance in another EU/EEA country.
This guarantee shall not cover the cost of any adjustments or
adaptations to meet local voltage requirements and safety or other
technical standards. The sales company or national distributor may
be in a position to make the necessary adjustments or adaptations
to certain product models at the cost of the purchaser. However,
for technical reasons it is not possible to adjust or adapt all product
models to comply with local voltage requirements and safety or
other technical standards. Moreover, where adaptations or
adjustments are carried out the performance of the appliance may
be affected.
120-138.fm Page 136 Tuesday, March 30, 2004 10:12 PM