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Appendix
08
Troubleshooting checklist
When audio quality is poor:
End a call and try again.
When the other party cannot hear you speaking:
Your phone may be set to MUTE. Disable the MUTE
function. Or your hand may be covering the microphone
located below the
*
key.
When battery lifetime is shorter than usual:
This may happen when you are in an area with low
signal strength. Turn off your phone when it is not in use.
Change the battery when battery energy is exhausted.
When your mobile phone does not turn on:
Make sure your battery is charged. Check to see if your
phone works while recharging the battery.
When you are unable to send a message:
Either you are not registered to receive an SMS service,
or you may be in an area where your network service
provider cannot provide such a service.
When you are unable to make a call:
Your phone may be set to “fixed dial.” Cancel the “fixed
dial” function.
When you are unable to charge the battery:
This may be the result of one of the following three
cases.
1. Your charger may be out of order. Contact your
nearest dealer.
2. You may be attempting to use the phone in an overly
hot/cold temperature. Try changing the charging
environment.
3. Your battery may have not been connected to the
charger properly. Check the connector.
When you are unable to input data into your
Address Book:
Your Address Book memory may be full. Try deleting
some entries from your Address Book.
When you are unable to select a certain function:
You may not have subscribed to that function, or your