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Troubleshooting
PROBLEM SOLUTION
The phone does not
switch on.
Check if the battery is correctly inserted and/or charge the
phone until the battery icon has stopped flashing.
The display shows
"BLOCKED" when
you switch on.
Somebody tried to use your phone but didn’t know the PIN
code nor the unblocking code (PUK). Contact your service
provider.
The
a
and
symbols are not
displayed.
The network connection is lost. Either you are in a radio
shadow (in a tunnel or between tall buildings) or you are
outside the network coverage area. Try from another
place or contact your network operator for assistance or
information about the network.
The display doesn't
respond (or
responds slowly) to
key pushes.
The display responds more slowly at very low
temperatures. This is normal and does not affect the
operation of the phone. Take the phone to a warmer
place and try again.
In other cases please contact your phone supplier.
When charging the
battery, the battery
icon shows no bars
and the outline is
flashing.
Only charge the battery in an environment where the
temperature does not go below 0°C (32°F) or above 50°C
(113°F).
In other cases please contact your phone supplier.
When attempting to
use a feature in the
menu, the mobile
displays
not
allowed
.
Many features are network dependent. They are only
available, therefore, if the network or your subscription
supports them. Please contact your subscription provider
for more information.
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