Filter
Top Products
Frequently Asked Questions 53
FAQs
Why can I not connect to the Nextel National Network?
Verify that your SIM card is inserted correctly in your BlackBerry device. See “Insert the SIM
Card and Battery” on page 5.
Verify that your BlackBerry device is connected to the Nextel National Network and that you
are in a wireless coverage area. See “Connect to the Nextel National Network” on page 10
for more information.
Why can I not connect to a Wi-Fi network?
Verify that you have turned on the connection to the Wi-Fi network.
Verify that you are in a Wi-Fi coverage area.
If the Wi-Fi network does not appear in the Wi-Fi setup application and you know the
network name, connect to the Wi-Fi network manually.
Verify that the connection options in the Wi-Fi setup application are correct. If you have
already verified these options, verify that the advanced connection options for the Wi-Fi
network are correct.
If your BlackBerry device is associated with an email account that uses a BlackBerry
®
Enterprise Server, your organization may prevent the Hotspot Browser from appearing, or
might restrict you from usin the Hotspot browser to browse Web pages.
If you are using the Push Button Setup method for Wi-Fi, verify that the network access
point is enabled with Wi-Fi Protected Setup
TM
, and that it has been set to send its profile.
Verify that another device is not also attempting to connect at the same time, and that not
more than one network access point within range is in this mode.
Why can I not send or receive email messages?
Verify that your BlackBerry device is connected to the Nextel National Network and that you
are in a wireless coverage area. See “Connect to the Nextel National Network” on page 10
for more information.