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54 Frequently Asked Questions
Verify that you have set up a supported email account for use with your BlackBerry device.
See “Choosing Your Email Setup Option” on page 13 for more information.
If you are using the BlackBerry Internet Service, see the BlackBerry Internet Service Online
Help for more information about email message troubleshooting.
If you continue to be unable to send and receive messages, reset your BlackBerry device
by removing and reinserting the battery.
Can I integrate my BlackBerry device with a corporate email account if I do not have access to a
BlackBerry Enterprise Server?
If you use Microsoft Outlook (Workgroup installation) with an email account on a Microsoft
Exchange Server version 5.5 or later and your BlackBerry device does not have access to a
BlackBerry Enterprise Server, your system administrator might permit you to install the
BlackBerry
®
Desktop Redirector on your computer to integrate your BlackBerry device with
your supported email account.
To integrate your BlackBerry device with a supported email account using the BlackBerry
Desktop Redirector, when you install the BlackBerry Desktop Software, select
BlackBerry
Desktop Redirector as your message redirection option. See “Installing the BlackBerry
Desktop Software” on page 38 for more information about installing the BlackBerry
Desktop Software.
Your computer must be on and the BlackBerry Desktop Redirector must be running to
send and receive messages on your BlackBerry device.
Can I set up for email using both the BlackBerry Enterprise Server and BlackBerry Internet Service?
If your wireless service permits email setup using more than one service, first complete the
steps in “Using the BlackBerry Enterprise Server Option” on page 15, followed by the steps
in “Using the BlackBerry Internet Service Option” on page 14.
Note
To find more help with sending and receiving email messages, in the messages list,
click the trackball. Click
Help > Messages > Email Messages.