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54 Troubleshooting
Troubleshooting
It is impossible to switch the phone on
Remove and replace the battery.
If you still cannot switch the phone on, charge the battery:
- Put it on charge for at least 15 minutes before switching it back on again.
- Check if the battery icon is scrolling up and down.
- If so, the phone is charging.
- If not, please take the charger out and put it back on again. Please check that the charging icon is scrolling up and down.
- If you still cannot switch the phone on, please disconnect the charger, put it back on again and please repeat that
manipulation several times.
- If the charging icon is still not scrolling up and down, please contact your after-sales services.
- When the charging icon has stopped scrolling up and down, the battery is charged.
SIM not present
Check if the SIM card is present and properly positioned / inserted.
Check the condition of the SIM card. If damaged, please go back to the operator's shop for advice. Contact your after-sales
service if the message persists.
Incorrect PIN code
An incorrect PIN code has been entered. Be careful! Three incorrect PIN codes will block the SIM Card.
SIM BLOCKED
You have entered three incorrect PIN codes.
Enter your PUK code to unblock your SIM Card.
You must enter: **05*PUK*PIN*PIN#
You must enter the PUK code (Personal Unblocking Key) given by your network provider.
10 errors will permanently block your SIM Card. You must then contact your network provider to get a new one.
SIM LOCKED
In certain cases, the handset can only be used with some types of SIM cards. This message means that the SIM card you
are using does not fit with the phone. Take the SIM card out, and switch it back on. If the message
SIM not present
appears on the screen, you will need to check its compatibility next to the place where you bought it. If not, please contact
your after-sales service.
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