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Section 15
112 Experiencing Sprint PCS Wireless Web®
Problem: The Browser appears to be malfunctioning or stops
responding.
Recommendation: Reset the Browser by going to the Browser Menu and
selecting the “Restart” option. If that doesn't work, turn your phone off
then on again. If that also fails, try removing the battery and then
replacing it.
If none of these solutions work, please contact Sprint PCS Customer Care.
Problem: An error message says the phone is not yet registered for
Sprint PCS Wireless Web services.
Recommendation: Sprint PCS Wireless Web services can take longer to
activate than voice services. Please try again later. If the problem persists
for more than one day, please contact Sprint PCS Customer Care.
Problem: The message “Service Not Available” appears.
Recommendation: Your phone can't acquire a signal or you are in an
area that does not yet support Sprint PCS Wireless Web services. If
possible, try to find an area that supports Sprint PCS Wireless Web
services. If you continue to receive this message, please contact
Sprint PCS Customer Care.
Problem: The message “Data Server Unavailable” appears.
Recommendation: Sprint PCS Wireless Web services are temporarily
unavailable for some reason. Please try again later. If this problem
persists, please contact Sprint PCS Customer Care.
Problem: The message “IP Address Missing” appears.
Recommendation: Your phone's factory settings have been altered.
Please contact Sprint PCS Customer Care for assistance.