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Before going abroad
To be able to pick up your messages overseas, you’ll need to do
the following before leaving the UK:
• Note your personal mailbox number – find out what this is by
dialling *#104# (Please note that, once you’re abroad,
you will not be able to use this function)
• Set up your own voicemail PIN code
With a voicemail PIN, you’ll be able to pick up your voicemail
messages from abroad either using your mobile, or any
other phone
• Don’t forget to pack your charger and a travel adapter
To set up a voicemail PIN code
• Dial 1571
• Press 1 for the Main Menu
• Press 4 for Mailbox Settings
• Press 2 for Security Options and follow the voice prompts
How do I know if I have a voicemail message?
You will receive a text message to notify you of any
voicemail messages.
To listen to your messages
• Dial your mailbox number which is included in your
text notification in the international format (prefixed
with +44 without the leading 0)
• Key 9 when hearing the greeting
• Enter your voicemail PIN, then follow the voice prompts
Calling Customer Services from abroad
You need to dial +44 1324 452 143 from a landline or from
your mobile.