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Troubleshooting
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Troubleshooting
When you turn on your device or while you are
using the device, it prompts you to enter one of
the following codes:
Code Try this to solve the problem:
Password
When the device lock feature is enabled,
you must enter the password you set for
the device.
PIN
When using the device for the rst time
or when the PIN requirement is enabled,
you must enter the PIN supplied with the
RUIM card. You can disable this feature by
using the Lock RUIM Card menu.
Code Try this to solve the problem:
PUK
Your RUIM card is blocked, usually as a
result of entering your PIN incorrectly
several times. You must enter the PUK
supplied by your service provider.
Your device displays network or service error
messages
When you are in areas with weak signals or poor •
reception, you may lose reception. Move to another area
and try again.
You cannot access some options without a subscription.
•
Contact your service provider for more details.