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Troubleshooting
The battery does not charge
properly or sometimes your device
turns itself off while charging
• Disconnect the device from the
charger, remove and reinstall the
battery, and try charging again.
• The battery terminals may be dirty.
Wipe both gold-coloured contacts with
a clean and soft cloth and try charging
the battery again.
• If the battery no longer charges
completely, dispose of the old battery
properly and replace it with a new
battery.
Your device is hot to the touch
When you use several applications at
once, your device requires more power
and may heat up. This is normal and
should not affect your device’s lifespan or
performance.
Your device cannot connect to the
internet
• Ensure that you have entered valid
settings for your internet service
provider.
• Ensure that you have activated the
wireless connection to your mobile
service provider and that the signal is
not obstructed.
• Ensure that you have entered the
correct user name and password.
You cannot find a Bluetooth-
enabled device
• Ensure that both devices have
activated the Bluetooth wireless
feature.
• Ensure that the distance between the
devices is not more than 10 metres
and that they are not separated by
walls or other obstacles.