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Troubleshooting
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Troubleshooting
Your device displays network or service error
messages
When you are in areas with weak signals or poor •
reception, you may lose reception. Move to another area
and try again.
You cannot access some options without a subscription.
•
Contact your service provider for more details.
The touch screen responds slowly or
improperly
If your device has a touch screen and the touch screen is
not responding properly, try the following:
Remove any protective covers from the touch screen.
•
Protective covers may prevent the device from
recognising your inputs and are not recommended for
touch screen devices.
Ensure that your hands are clean and dry when tapping
•
the touch screen.
Restart your device to clear any temporary software
•
bugs.
Ensure that your device software is upgraded to the
•
latest version.
If the touch screen is scratched or damaged, take it to
•
your local Samsung Service Centre.