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78 Troubleshooting
I cannot turn on the phone
Possible cause
: The battery is
discharged.
Solution
: Recharge the battery
%
5 To charge the battery
.
Solution
: Turn the phone on with the
charger attached. If the phone starts,
restart the phone with no charger
attached.
I cannot charge the phone or battery
capacity is low
Possible cause
: The charger is not
properly connected to the phone.
Solution
: Make sure that the charger
connector clicks properly into place
when connected %
5 To charge the
battery
.
Possible cause
: The battery
connection is poor.
Solution
: Remove the battery and
clean the connectors. You can use
one of the following lightly soaked in
alcohol; a soft brush, a cloth or a
cotton bud. Make sure that the battery
is completely dry before you put it
back. Check that the battery
connectors in the phone are not
damaged.
Possible cause
: The battery is worn
out and needs to be replaced.
Solution
: Try another battery and
charger for the same phone model,
or visit your retailer and ask them to
verify if the battery and charger are
working properly.
Possible cause
: The battery
connection is poor.
Solution
: Make sure the battery is
inserted correctly %
5 To insert SIM
card and battery
.
I cannot use SMS/text messages on
my phone
Possible cause
: Settings are missing
or incorrect.
Solution
: Contact your network
operator to find out the correct SMS
service centre setting %
35 Text
messaging (SMS)
.
I cannot use MMS/picture messages
on my phone
Possible cause
: Your subscription
does not include data capability.
Solution
: Please contact your network
operator.
Possible cause
: Settings are missing
or incorrect.
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