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83
Troubleshooting
Master reset
The changes that you have made to settings and the
content that you have added or edited, will be
deleted.
• If you select Reset settings, the changes that you
have made to settings will be deleted.
• If you select Reset all, in addition to your
changes to settings, all contacts, messages,
personal data, and content that you have
downloaded, received or edited will also be
deleted.
To reset the phone
1 } Settings } the General tab } Master reset.
2 } Reset settings or } Reset all.
3 } Yes to continue.
4 Enter the phone lock code (0000 or the new
code if you have changed it) } OK.
Error messages
Insert SIM
Possible cause: There is no SIM card in the phone
or you may have inserted it incorrectly.
Solution: Insert a SIM card.
% 5 To insert the SIM
card, the Memory Stick Duo and the battery.
Possible cause: The SIM card connectors need
cleaning.
Solution: Remove the SIM card and clean it. Also
check that the card is not damaged in a way that
may prevent connection to the phone connectors.
In that case, contact your network operator for
anew SIM card.
Insert correct SIM card
Possible cause: The phone is set to work only with
certain SIM cards.
Solution: Check if you are using the correct
operator SIM card for your phone.
Wrong PIN/Wrong PIN2
Possible cause: You have entered your PIN
or PIN2 incorrectly.
Solution: Enter the correct PIN or PIN2.
% 77 SIM
card lock.
If you select Reset all, content such as melodies and
pictures that you have downloaded, received or edited
are also deleted.