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62 Troubleshooting
Troubleshooting
Why doesn’t the phone work the way
I want it to?
Some problems require you to call
your network operator.
For more support go to
www.sonyericsson.com/support.
Problems with memory capacity
or the phone is working slowly
Restart your phone every day to free
memory.
You also have the option to do
a Master reset.
Master reset
The changes that you have made
to settings and the content that you
have added or edited, will be deleted.
• Reset settings changes all phone
settings back to the factory defaults.
• Reset all changes all settings back
to the factory defaults, and removes
all contacts, messages and personal
data that you have downloaded,
received or edited will also be deleted.
To reset the phone
1 From stand-by select Menu } Settings
} the General tab } Master reset.
2 Select an option.
3 When instructions appear, select
Continue.
No battery icon appears when I start
charging the phone
It may take up to 30 minutes before
the battery icon appears on the screen.
Some menu options appear in grey
A service is not activated or your
subscription does not support the
function.
I cannot charge the phone or battery
capacity is low
The charger is not properly connected
to the phone or the battery connection
is poor.
Remove the battery and clean the
connectors.
If you select Reset all, content such
as melodies and pictures that you have
downloaded, received or edited is also
deleted.
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