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63Troubleshooting
The battery is worn out and needs
to be replaced.
Make sure the battery is inserted
correctly % 4 To insert SIM card and
battery.
I cannot use MMS/picture messages
on my phone
Your subscription does not include
data capability. Settings are missing
or incorrect. Please contact your
network operator.
% 6 Help in the phone or go to
www.sonyericsson.com/support
to download the settings to your
phone % 46 Settings.
I cannot use the Internet
Your Internet settings may be
missing or incorrect % 46 Settings.
Your subscription may not include
data capability. Please contact your
network operator.
The phone cannot be detected
by other users via Bluetooth™
technology.
You have not turned the Bluetooth™
function on. Make sure that the
Bluetooth™ function is on and
visibility is set to show phone
% 52 To receive an item.
I cannot synchronize or transfer
data between my phone and my
computer, when using the USB
cable provided
The cable has not been properly
installed and detected on your
computer. The software that
came with your phone has not been
properly installed on the computer.
Go to www.sonyericsson.com/support
and download the Synchronization
Getting started guide. The guide
contains installation instructions
and a troubleshooting guide, that
may assist you in solving the problem.
Error messages
Insert SIM
There is no SIM card in the phone
or you may have inserted it incorrectly.
Insert a SIM card % 4 To insert SIM
card and battery.
The SIM card connectors need
cleaning. If the card is damaged,
contact your network operator
to ask for a new SIM card.
Insert correct SIM card
The phone is set to only work with
certain SIM cards. Check if you
are using the correct operator
SIM card for your phone.
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