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77
Troubleshooting
Online services
Online services are customized services offered by
service providers, independently of mobile phones
and mobile phone manufacturers.
A SIM card which supports
online services works
in the same way as a normal SIM card. When you
have inserted your SIM card and turned on your
phone, your service provider can download data to
your SIM card. When you restart your phone after
the first data download, a new submenu appears
under the menu.
To enter your new menu section
Select the service provider menu on the desktop.
} Connect
} Online Services
.
Troubleshooting
Why doesn’t the phone work the way I want?
This chapter lists some problems that you might
encounter while using your phone. Some problems
require that you call your service provider, but
most of the problems you can easily correct
yourself.
However, if you need to hand in your phone for
repair, please note that you may lose information
and content that you have saved in your phone. You
are advised to make a copy of such information
before handing your phone in for repair.
Master reset
You can return the phone to its original state by
deleting the changes that you have made to settings,
and the content that you have added or edited.
• If you select
Reset Settings
, the changes that
you have made to settings will be deleted.
• If you select
Reset All, in addition to your changes
to settings, all contacts, messages, personal data,
and content that you have downloaded, received
or edited will also be deleted.
This menu only appears if your SIM card supports this
service. Your phone may not support all of the services
offered. Some service providers may not use the na
me
“online services”.