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Contact Us 79
Contact Us
Sony Ericsson Consumer web site
On www.SonyEricsson.com there is a support section
where help and tips are only a few clicks away. Here
you find the latest software updates, tips on how to use
your product more efficiently, function guides for some
of the products and additional help when you require it.
Technical Assistance/Customer Service
• United States - 1-866-766-9374
• Latin America - +1-305-755-6789
• Canada - 1-800-668-2101
• Other countries - +1-919-472-7908
Accessible Solutions/Special Needs
You can use your TTY terminal with your Sony
Ericsson mobile phone (with the necessary accessory).
For information on Accessible Solutions for individuals
with special needs call the Sony Ericsson Special Needs
Center at 877-878-1996 (TTY) or 877-207-2056 (voice),
or visit the Sony Ericsson Special Needs Center at
www.SonyEricsson-snc.com
.
Troubleshooting
This chapter lists some problems that you might
encounter while using your phone. Some problems
require that you call your service provider, but you
caneasily correct most of the problems yourself.
The phone cannot be switched on
Handheld phone
Recharge or replace the battery.
See “SIM card and battery information” on page 5.
No indication of charging
When you start charging a battery that is empty or a
battery that has not been used for a long time, it may
take up to 30 minutes before the battery icon appears
in the display.
Menu language
If the display shows a language that you do not
understand, you can always choose Automatic
(determined by your SIM card) by pressing
8888 in standby. You can always choose English
by pressing 0000 in standby.