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66 Troubleshooting
Troubleshooting
Why doesn’t the phone work the way I want?
This chapter lists some problems that you might
encounter while using your phone. Some problems
require that you call your service provider, but most
of the problems you can easily correct yourself.
The phone cannot be switched on
Hand-held phone
Recharge or replace the battery. See “SIM card and
battery information” on page 6.
No indication of charging
When you start charging a battery that is empty or a
battery that has not been used for a long time, it may
take up to 30 minutes before the battery icon appears
in the display.
Menu language
If the display shows a language that you do not
understand, you can always set the following from
standby:
• Press 0000 for English menus.
• Press 8888 for automatic, local menus.
• Press 0008 for Chinese menus.
Grey menu options
Grey text indicates a function that is
temporarily unavailable, for example, due
to your subscription or due to a certain
setting which has not been turned on.
Since you cannot send pictures and sounds that
are copyright-protected, the Send menu is sometimes
unavailable.
Error messages
Insert SIM
There is no SIM card in the phone, it may need
cleaning or you may have inserted it incorrectly.
See “SIM card and battery information” on page 6.