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85Troubleshooting
Possible cause: The battery is worn
out and needs to be replaced.
Solution: Try another battery and
charger for the same phone model, or
visit your retailer and ask them to
verify if the battery and charger are
working properly.
Solution: Make sure the battery is
inserted correctly
% 5 SIM card and
battery.
I cannot use SMS/text messages on
my phone
Possible cause: Settings are missing
or incorrect.
Solution: Contact your network
operator to find out the correct SMS
service center setting
% 37 Text
messaging (SMS).
I cannot use MMS/picture messages
on my phone
Possible cause: Your subscription
does not include data capability.
Solution: Please contact your network
operator.
Possible cause: Settings are missing
or incorrect.
Solution:
% 6 Help in your phone or go
to www.sonyericsson.com/support,
choose your phone model, then
choose Phone setup – MMS and
follow the instructions
% 65 Settings.
I cannot use the Internet
Possible cause: Your subscription
does not include data capability.
Solution: Please contact your network
operator.
Possible cause: Internet settings are
missing or incorrect.
Solution:
% 6 Help in your phone or go
to www.sonyericsson.com/support,
choose your phone model, then
choose “Phone setup – WAP” and
follow the instructions
% 65 Settings.
The phone cannot be detected by
other users via Bluetooth™ wireless
technology
Possible cause: You have not turned
the Bluetooth™ function on.
Solution: Make sure that the
Bluetooth™ function is on and
visibility is set to show phone
% 72 To receive an item.