Filter
Top Products
T
h
is
is
th
e
In
te
rn
e
t v
e
rs
io
n
o
f th
e
u
s
e
r's
g
u
id
e
. ©
P
rin
t o
n
ly
fo
r p
riv
a
te
u
s
e
.
86 Troubleshooting
I cannot synchronize or transfer data
between my phone and my
computer, when using the USB cable
provided
Possible cause: The cable has not
been properly installed and detected
on your computer. The software that
came with your phone has not been
properly installed on the computer.
Solution: Go to
www.sonyericsson.com/support,
choose your phone model, then
choose Product information – Getting
started. The guide Synchronizing the
phone with a computer contains
installation instructions and a
troubleshooting guide, that may assist
you in solving the problem.
Master reset
The changes that you have made to
settings and the content that you have
added or edited, will be deleted.
If you select Reset Settings, the
changes that you have made to
settings will be deleted.
If you select Reset All, in addition to
your changes to settings, all contacts,
messages, personal data, and content
that you have downloaded, received
or edited will also be deleted.
To reset the phone
1 } Settings } the General tab
} Master Reset.
2 } Reset Settings or } Reset All.
3 When instructions appear } Continue.
Error messages
Insert SIM.
Possible cause: There is no SIM card
in the phone or you may have inserted
it incorrectly.
Solution: Insert a SIM card
% 5 SIM card and battery.
Possible cause: The SIM card
connectors need cleaning.
Solution: Remove the SIM card and
clean it. Also check that the card is not
damaged so that you cannot connect
it to the phone connectors. In that
case, contact your network operator
to ask for a new SIM card.
If you select Reset All, content such as
melodies and pictures that you have
downloaded, received or edited is also
deleted.