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I cannot charge the phone or battery
capacity is low
The charger is not properly connected
or the battery connection is poor.
Remove the battery and clean the
connectors.
The battery is worn out and needs to be
replaced. See Charging the battery on
page 8.
No battery icon appears when I start
charging the phone
It may take a few minutes before the
battery icon appears on the screen.
Some menu options appear in grey
A service is not activated. Contact your
network operator.
I cannot use Internet-based services
Your subscription does not include
data capability. Settings are missing or
incorrect.
You can download settings by going to
www.sonyericsson.com/support.
I cannot send messages from my
phone
Most messages require a service
centre number to send them. The
number is supplied by your service
provider and is usually saved on the
SIM card. If the number to your service
centre is not saved on your SIM card,
you must enter the number yourself.
To send most picture messages, you
must set an MMS profile and the
address of your message server. If no
MMS profile or message server exists,
you can receive all the settings
automatically from your network
operator or at
www.sonyericsson.com/support.
To enter a service centre number
1
From standby select Menu > Settings >
Connectivity tab > Message settings >
Text message and scroll to Service
centre. The number is shown if it is
saved on the SIM card.
2
If there is no number shown, select
Edit.
3
Scroll to New ServiceCentre and select
Add.
4
Enter the number, including the
international “+” sign and country/
region code.
5
Select Save.
To select an MMS profile
1
From standby select Menu > Settings >
the Connectivity tab > Message
settings > Picture message.
Troubleshooting 71
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