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76 Troubleshooting
You also have the option to do a
Master reset. Some of the personal
data and settings you have made will
be lost when you do this
% 78 Master
reset.
No battery icon appears when I start
charging the phone
Possible cause: The battery is empty
or has not been used for a long time.
Solution: It may take up to 30 minutes
before the battery icon appears on the
screen.
Some menu options appear in grey
Possible cause: A service is not
activated or your subscription does
not support the function.
Solution: Contact your network
operator.
Possible cause: Since you cannot send
themes, pictures and sounds that are
copyright-protected, the Send menu
is sometimes unavailable.
I do not understand the language in
menus
Possible cause: The wrong language
is set in the phone.
Solution: Change the language
% 14 Phone language.
I cannot turn on the phone
Possible cause: The battery is
discharged.
Solution: Recharge the battery
% 5 To charge the battery.
Solution: Turn the phone on with the
charger attached. If the phone starts,
restart the phone with no charger
attached.
I cannot charge the phone or battery
capacity is low
Possible cause: The charger is not
properly connected to the phone.
Solution: Make sure that the charger
connector clicks properly into place
when connected
% 5 To charge the
battery.
Possible cause: The battery
connection is poor.
Solution: Remove the battery and
clean the connectors. You can use
one of the following lightly soaked in
alcohol; a soft brush, a cloth or a
cotton bud. Make sure that the battery
is completely dry before you put it back.
Check that the battery connectors in
the phone are not damaged.
Possible cause: The battery is worn
out and needs to be replaced.
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