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Appendix
62
Troubleshooting
Low battery shows on screen.
Place the handset in the telephone base or charger for recharging.
Remove and then install the battery again and use it until fully depleted. Then recharge
the handset in the telephone base or charger for up to 10 hours.
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does not accept charge.
Make sure the handset is placed in the telephone base or charger correctly. The
CHARGE light on the handset should be on.
Remove and then install the battery again, then charge for up to 10 hours.
If the handset is in the telephone base or charger but the CHARGE light on the handset
is not on, refer to The CHARGE light is off below.
If the battery is completely depleted, charge the handset for at least 30 minutes before
use (page 4).
Purchase a new battery. Refer to Battery installation (page 3) and Battery charging (page 4).
The CHARGE light is off.
Clean the charging contacts on the handset and telephone base each month with a
pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly and securely.
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to
one minute for the handset and telephone base to reset.
The telephone does not ring when there is an incoming call.
Make sure the handset ringer volume is not set to the lowest level (page 12) and the
telephone base ringer volume is not set to zero (page 12).
Make sure the telephone line cord and power adapter are plugged in properly (page 2).
The handset may be too far from the telephone base. Move it closer to the telephone base.
There may be too many extension phones on the telephone line to allow all of them to
ring simultaneously. Unplug some of them.
If other telephones in your home are having the same problem, the problem is in the
wiring or telephone service. Contact your telephone service provider.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
Test a working telephone at the telephone wall jack. If another telephone has the same
problem, the problem is in the telephone wall jack. Contact your telephone service provider.
The telephone line cord may be defective. Install a new telephone line cord.
Remove and then install the battery again and place the handset in the telephone base
or charger.
Wait for the handset to synchronize with the telephone base. Allow up to one minute for
this to take place.
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