EMG Business Management System Manual
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(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES
Document Control Log
Updated URL‟s for Disaster Recovery, Common Processes, page 11
Updated URL‟s for Design and Mfging Processes and ESD Page 21
Updated Customer Property req.
Changed SGDU to DAT & WCS, updated Material Purchasing.
Updated Agilent ESD Web Site
Changed KSO to be included in the cert.
Updated Procurement process
Clarified support versus supplier within Agilent Technologies, page 4
Added copyrights and deleted “public”
Updated Commercial Services process
Added Product Stewardship information section 6.0 b
Changed QMS to BMS, Changed PGU to Division
Updated Commercial Services and added infrastructure organization
heading
Updates resulting from organization changes
Updated Quality Education, & Custom Solutions, & moved FSU to
Customer Solutions.
Updated GTLS to SPO, updated FSU URL
Update URL‟s for FSU, HR & Oracle documentation, deleted GSDC,
added AES, updated Marketing and Materials sections.
Update Strategic Planning and FSU, deleted OF website, updated OBD
website information in 8.4, Added MAST and Eesof URL‟s
Fixed pagination once again, updated scope
Fixed pagination (I hope)
Updated 2.1 adding Senior VP‟s role
Updated Customer Feedback 9.6, Updated Materials Purchasing
information 8.2.
Updated 9.2 KSO information
Updated 8.3 Manufacturing information about ESD, added Infrastructure
Website in 4.6.
Updated FSU 9.4, updated URL‟s
Commercial Services changes internal processes and changes business
name to Customer Contact Centers (section 7.2)
Update table of contents, Updated GSO to SSO, Deleted AWARD, and
updated business map.
Updated KSO to MAS, updated scope list and abbreviation list.
Updated 9.6 CFS, 9.4 FSU and 2.3.l top management responsibilities
Updated section 8.4 Delivery
Updated section 9.1 SSU, 7.1 Field Sales, updated URL‟s, aligned
Business Process Map, added order delivery escalation process
Update SSU information, and CCC information. Updated URL‟s, typos,
formatting and making the words clear for translation. Added outsourcing
information.
Update Materials Purchasing/Performance Evaluation 8.2.4, and the
scope table adding SQD.
