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TROUBLESHOOTINGTROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Espresso runs out
too quickly/No
crema
• Coffee grind is too
coarse
Use a slightly finer grind.
• Not enough coffee in
the filter
Increase dose of coffee.
• Coffee not tamped firmly
enough
Use a firmer tamp.
Coffee runs out
around the edge of
the portafilter
• Portafilter is not inserted
into the group head
correctly
Ensure portafilter is completely
inserted and rotated until
resistance is felt.
• There are coffee grounds
around the filter rim.
Clean excess coffee from the rim
of the filter to ensure a proper
seal in group head.
• Too much coffee in the
filter
Lower dose of coffee.
• Coffee has been tamped
too firmly
Use a lighter tamp.
• The silicone seal in the
group head (surrounding
the shower screen) needs
to be replaced to ensure
the portafilter is properly
secured into the group
head
Call Breville Consumer Service
on:
1-866-273-8455 (USA)
1-855-683-3535 (Canada).
Wet coffee puck
after extraction
• Due to high water
pressure in the group
head, the used coffee
puck will be wet after
extraction. This is
normal.
For a drier coffee puck, we
recommend leaving the portafilter
in the group head while texturing
milk. Once complete, remove the
portafilter then tap out the used
coffee puck.
PROBLEM POSSIBLE CAUSE WHAT TO DO
Machine is
vibrating / Making
strange noises
• Water tank is empty or
not securely in place
Fill water tank. Slide it carefully
back into position, ensuring it
aligns flush with the sides of the
machine.
• The machine will make
a vibrating or thumping
noise while it preheats,
during the pre-brew
Triple Prime™ (page 15),
while brewing, steaming
& dispensing hot water
and while it auto purges
after steaming (page
18). During this time
you may also notice
water and steam is
automatically released
into the drip tray. This
is normal.
Coffee is too cold
• Machine not preheated Ensure the heating light is not
flashing or illuminated before
extracting espresso.
• Cups not preheated A warm cup will help maintain
the coffee’s optimal temperature.
Pre-heat your cup by rinsing with
hot water (refer to 'Steam & Hot
Water Button', page 18) and place
on the Cup Warming Tray.
• Milk not hot enough
(if making a cappuccino
or latte etc)
Heat milk until base of the jug
becomes hot to touch.
Milk is not foamy
after frothing
• Not enough steam Steam wand may be blocked.
Refer to 'Cleaning the Steam
Wand & Froth Enhancer', page 21.
Use the provided Froth Enhancer.
• Milk is not fresh and cold
