Press <Tab> to select the test you want to run and then press <Enter>.
After Test System is selected, the following menu appears:
For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem
description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell Technical Support.
The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:
Error Messages
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the
Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.
If the error message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
A filename cannot contain any of the following characters: \ / : * ? " < > |
Do not use these characters in filenames.
A required .DLL file was not found
The program that you are trying to open is missing an essential file. To remove and then reinstall the program:
Windows XP:
1. Click Start® Control Panel® Add or Remove Programs® Programs and Features.
2. Select the program you want to remove.
3. Click Uninstall.
NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended memory
test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to return to this
menu.
Performs a quick test of devices in the system. This typically can take 10 to 20 minutes.
NOTE: The Express Test requires no interaction on your part. Run Express Test first to increase the possibility of tracing a problem quickly.
Performs a thorough check of devices in the system. This typically can take 1 hour or more.
NOTE: The Extended Test periodically requires your input to answer specific questions.
Use to test a specific device or customize the tests to be run.
This option allows you to select tests based on a symptom of the problem you are having. This option lists the most common symptoms.
NOTE: It is recommended that you select Extended Test to perform a more thorough check of devices in the computer.
NOTE: When contacting Dell Technical Support, have your Service Tag ready. The Service Tag for your computer is located at the top of each test screen.
Displays the results of the test and any error conditions encountered.
Displays error conditions encountered, error codes, and the problem description.
Describes the test and any requirements for running the test.
Displays the hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices from System Setup, memory, and various internal tests, and displays the
information in the device list in the left pane of the screen.
The device list may not display the names of all components installed on your computer or all devices attached to your computer.
Allows you to customize the test, if applicable, by changing the test settings.
