Control panel
message
Description Recommended action
10.XX.YY
UNAUTHORIZED
SUPPLY
alternates with
For help press ?
A new supply has been installed that is not
made by HP. This message is displayed
until an HP supply is installed or the Select
button on the printer front panel is pressed.
If you believe you purchased an HP
supply, please call the HP fraud hotline at
1-877-219-3183.
Service or repairs required as a result of
using non-HP supplies are not covered
under HP warranty.
To continue printing, press the Select
button on the printer front panel. The first
pending print job will be cancelled.
10.92.YY
CARTRIDGES
NOT ENGAGED
alternates with
Open and close
front door.
The cartridges are not engaged. Open and close the front door to fully
engage the cartridges.
13.XX.YY FUSER
JAM
LOWER REAR
DOOR
alternates with
For help press ?
There is a jam inside the lower rear door
(rear output bin) behind the fuser.
Press ? for help.
If the message persists after clearing all
pages and exiting Help, contact HP
Support.
13.XX.YY JAM
INSIDE
FRONT DOOR
alternates with
For help press ?
There is a jam inside the front door. Press ? for help.
If the message persists after clearing all
pages and exiting Help, contact HP
Support.
Note
If Jam Recovery: OFF some
pages will not be reprinted.
Re-send the missing pages.
13.XX.YY JAM
INSIDE
FRONT DOOR
alternates with
REMOVE
INCOMPATIBLE
TRANSPARENCIES
There is a jam inside the front door caused
by incompatible transparencies.
Press ? for help.
If the message persists after clearing all
pages and exiting Help, contact HP
Support.
13.XX.YY JAM
INSIDE
LOWER REAR
DOOR
alternates with
Clear jam then
press the Select
button on the printer
front panel.
A page is jammed in the lower rear door
(rear output bin).
Press ? for help.
If the message persists after clearing all
pages and exiting Help, contact HP
Support.
38 Technology background information Software Technical Reference ENWW
