Troubleshooting Checklist
•• Is the control panel blank?
Make sure all power cables are securely attached and plugged into a
grounded power outlet. Make sure the printer power switch is ON.
•• Does the control panel display OFFLINE ?
Press [Online].
•• Does the control panel display HP MIO 1 INITIALIZING ?
No cable, a bad cable, or only a LocalTalk cable is attached to the HP
JetDirect print server. Check the cable connection. For LocalTalk
connections, the message will disappear after 5 minutes. The HP
JetDirect print server may be improperly installed. Reinstall the print
server. A network problem may exist. Refer to the HP JetDirect Print
Server Software Installation Guide for troubleshooting information.
Also see section N for addition of terminators, if necessary.
•• You cannot print from the computer using a parallel cable?
Remove the interface cable and reconnect it, making sure it is securely
fastened. Try another parallel cable under 10 feet/3 meters in length.
Replace the parallel cable, if used, with an HP C2950A cable or
equivalent. The wrong port may be selected or rerouted. Check the
MODE statement in the AUTOEXEC.BAT file. There may be a bad
port on the computer or printer. Try using a different port, or if
possible, a different computer or printer to help isolate the source of
the problem.
•• You cannot print using a sharing device?
Test the printer using a cable connected directly from the computer to
the printer. Contact the vendor for the sharing device for
troubleshooting steps.
•• Do random garbage characters print?
The interface cable may be bad or loose. Check the cable and the
connection. If you are using a parallel cable, ensure the cable is not
over 10 feet/3 meters in length.
•• Does the control panel display 13.X PAPER JAM ?
Open the printer and clear the paper jam according to the instructions
in the user’s guide.
•• Does the control panel display an error message?
Turn the printer off then back on. If the message does not clear, refer
to the printer user’s guide.
EN Getting Started Guide - 41
