Troubleshooting Checklist B-3
• The connection from the client to the local area network
may not be configured correctly. See your system admin-
istrator for assistance.
• The cable between your computer or network and the
print server may not be securely connected at both ends.
Refer to the print server manual for more information.
• Your computer may not be working properly. Run an
application that you know works correctly and print to be
sure.
• The computer’s port may not be working properly. Print to
another output device that you know works correctly (and
is not connected to the print server) to check this.
• There may be another error condition reported by the
print server.
5. Is the print quality good?
YES: Then the problem is not covered in this checklist.
Contact technical support.
NO: The following could be the problem:
• Banding or general poor image quality — the print-
heads may need to be calibrated (see Chapter 4, Cali-
brating the Printer). One or more inkjets may be clogged
or not firing.
• Inaccurate color or under- or over-saturated output
— the wrong color profile may be selected at the print
server or RIP. Refer to the documentation that accompa-
nies the print server or RIP.
• Inaccurate color or lack of detail — one or more ink-
jets may be clogged or not firing (see “Recover Missing
Ink Jets” on page 6-11).
• Media buckling or media feed problems — the wrong
media could be selected in the Media Wizard (see “Con-
figure Media” on page 2-6). The media may not have
been loaded squarely (see “Load and Print on Rigid
Media” on page 2-8).
• Head strike — if the printhead is striking the media,
check how the media is tracking from the supply spool to
the takeup spool. The sides of the media should be paral-
lel to the sides of the printer, with no wrinkling or buck-
ling. If necessary, reload the media. Also check the
