Action Yes No
Step 4
a Check if the ports (USB, serial, or Ethernet) are working and if the
cables are securely connected to the computer and to the scanner.
Note: For more information, see the setup documentation that
came with the scanner.
b Resend the print job.
Do the jobs print?
The problem is solved. Go to step 5.
Step 5
a Turn off the printer and the scanner, then wait for about 10 seconds,
and then turn them back on.
b Resend the print job.
Do the jobs print?
The problem is solved. Go to step 6.
Step 6
a Remove, and then reinstall the scanner software. For more
information, see
“Installing the scanner” on page 55.
Note: The printer software is available at
http://support.lexmark.com.
b Resend the print job.
Do the jobs print?
The problem is solved. Contact
customer
support.
Print job takes longer than expected
Action Yes No
Step 1
Change the environmental settings of the printer.
a From the scanner control panel, navigate to:
Settings > General Settings
b Select Eco‑Mode or Quiet Mode, and then select Off.
Note: Disabling Eco-Mode or Quiet Mode may increase the
consumption of energy or supplies, or both.
Did the print job take longer than expected?
Go to step 2. The problem is solved.
Step 2
Reduce the number and size of fonts, the number and complexity of
images, and the number of pages in the print job, and then resend the job
Did the print job take longer than expected?
Go to step 3. The problem is solved.
Troubleshooting 321
