Fault Possible cause Possible solution
Before calling the Technical Service, please
make the following checks:
FOR ALL THE MODELS:
The induction zones are not heating up
The pan is unsuitable (it
does not have a ferromag-
netic base or it is too
small).
Check that the pan base
reacts to a magnet, or use a
larger pan.
When you start using the induction zones, you hear
a buzzing sound
The pan is light or made
up of more than one part.
The buzzing comes from
energy being transmitted
directly to the base of the
pan.
This buzzing is not a fault. If,
however, you wish to avoid it,
lower the power level slightly
or use a pan that has a hea-
vier base, and/or that is made
of a single part
The touch control does not come on or, if it
comes on, it does not work
No hotplate has been
selected.
Make sure that a hotplate
has been selected before
trying to use it.
The lock is enabled
Disable the lock.
The sensors and/or your
fingers are damp.
Keep the touch control’s
surface and your fingers dry.
The sound of a fan can be heard while cooking, and it continues when
the cooker has been turned off.
There is a fan in the
induction zones to cool
the electronics.
The fan only comes on when
the electronics heat up -
when the temperature goes
down it goes off automati-
cally, whether or not the hob
is on.
When frying or making a stew, the energy in the induction zones seems
to decrease (“the hotplate gets less hot”)
If the temperature of the
glass or of the electrics
gets too high while coo-
king, a self-protection sys-
tem is triggered that
adjusts the power of the
hotplates so that the tem-
perature does not get any
higher.
Overheating problems while
cooking only occur under
conditions of extreme use
(cooking for a long time at full
power) or when the hob has
been wrongly installed.
Check that the hob has been
installed as described in the
instruction manual.
If something doesn’t work
GB
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