16
Something not working
If the appliance is not working correctly, please
carry out the following checks, before contacting
your local Service Force Centre.
IMPORTANT: If you call out an engineer to a
fault listed below, or to repair a fault caused by
incorrect use or installation, a charge will be
made even if the appliance is under guarantee.
Symptoms Solutions
1. No burner ignition
Check that:
• Gas supply is completely open
• The position of gas pipe is correct
• The burner is not wet
• The burner cap and ring burner have been replaced
correctly after cleaning
2. The gas ring burns unevenly
Check that:
• The main jet is not blocked and the ring burner is clean of
food particles
• The burner cap and ring burner have been replaced
correctly after cleaning
3. One of the oven or grill
burners does not ignite
Check that:
• The burner is in its correct place
• The burner is not wet
• The control knob has been pressed for 10 seconds upon ignition
4. Cooking results are not
satisfactory
Check that:
• The correct temperature has been selected
• The cooking time is adapted
• The grill is placed correctly in the oven
5. Cooking time is too long
Check that:
• The temperature is correct for the type of food to be cooked.
6.The oven smokes
Check that:
• The oven does not need cleaning
• The food does not spill over
• There is no excessive fat / juice on the oven sides
• Check the fuses.
If after these checks, the appliance still does not
operate correctly, contact your local Service Force
Centre. When you contact the Service Force Centre
you will need to give the following details:
1. Your name, address and post code.
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the
appliance (found on the rating plate*)
5. The purchase date
* The rating plate can be found on the lower
left hand corner of the front frame of the cavity.
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls.
