Chapter 8 Troubleshooting
NWA1300-NJ User’s Guide
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2 Check the hardware connections. See the Quick Start Guide.
3 Inspect your cables for damage. Contact the vendor to replace any damaged
cables.
4 Disconnect and re-connect the Ethernet cable between the NWA1300-NJ and the
PoE switch to turn the NWA1300-NJ off and on.
5 If the problem continues, contact the vendor.
8.3 NWA1300-NJ Access and Login
I forgot the IP address for the NWA1300-NJ.
1 The NWA1300-NJ’s Ethernet port is in DHCP client mode by default. If the
NWA1300-NJ is working as a DHCP client and receives an IP address from a DHCP
server, check the DHCP server for the NWA1300-NJ’s IP address.
2 If you configured a static IP address and have forgotten it, you have to reset the
device to its factory defaults. See Section 1.5 on page 19.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• See the troubleshooting suggestions for I forgot the IP address for the
NWA1300-NJ.
2 Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide.
3 Make sure your Internet browser does not block pop-up windows and has
JavaScripts and Java enabled. See Appendix B on page 75.
4 Reset the device to its factory defaults, and try to access the NWA1300-NJ with
the default IP address. See Section 1.5 on page 19.
5 If the problem continues, contact the network administrator or vendor, or try one
of the advanced suggestions.
