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71FAQ, troubleshooting and error messages
Appendix
FAQ, troubleshooting and error
messages
This section lists frequently asked questions that may arise dur-
ing the use of your smartphone, and gives easy answers and
solutions to these questions.
Aspect Question Answer
Audio Why is there no
sound coming
from the device?
If the headset is plugged into the
device, the speaker is automati-
cally shut off. Disconnect the
headset.
Check that the device volume set-
ting is not muted. Tap thecommu-
nication icons at the top of the
screen.
Check that the volume control is
not at its lowest setting.
Touch screen Why is the touch
screen not
responding to my
stylus taps?
The screen may have lost its align-
ment. Go to Start > Settings > Sys-
tem > Screen to re-align the
screen.
Multimedia
files
Why can’t I view
my picture files?
You may be trying to view an
image that is not supported. Refer
to “Multimedia” on page 73 for
more information.
Why can’t I view
my video files?
You may be trying to view a video
that is not supported. Refer to
“Multimedia” on page 73 for
more information.