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My callers are unable to leave messages on my voice mail
• Contact your network operator to check service availability
I can’t access my voice mail
• Make sure your operator’s voice mail number is correctly entered in “My numbers”
• Try later if the network is busy
I am unable to send nor to receive messages (SMS, MMS,Vox MMS)
• Check your phone memory available as it might be full
• Contact your network operator to check service availability
• Verify the server centre number or your MMS profile with your operator
• The server centre may be saturated; try again later
• The person you are calling may not have a phone compatible with your sending mode (EMS standard is
required for sending pictures, sounds, etc.)
The icon is displayed on my standby screen
• You have saved too many short messages on your SIM card; delete some of them or archive them in the
product memory
The << - >> icon is displayed
• You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
• Contact your network operator to obtain the PUK code (Personal Unblocking Key)
The game I have downloaded is no longer displayed
• Check that the SIM card is the one you used when downloading the game
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Unable to receive incoming calls
• Make sure your mobile phone is switched on and connected to a network (check for overloaded or
unavailable network)
• Check your subscription with your operator (credit, SIM card valid, etc.)
• Make sure you have not forwarded incoming calls (see page 49)
• Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her number
The sound quality of calls is poor
• You can adjust the volume during a call by means of the key
• Check the radio reception icon
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes this service
• Check to be sure this feature does not require an ALCATEL accessory.
When I select a number from my directory, the number is not dialled
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
• Make sure that your SIM card directory is not full; delete some files or save the files in the product
directory (i.e. your professional or personal directories)
• Check the “Call barring” option for “incoming calls” to be sure that the “Exc. directory” feature is
not activated
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