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Section 12: Maintenance, Safety, and
Troubleshooting
12.11 Troubleshooting
If you encounter any problems with your PPC6600, consult the
following Trouble Guide. If you are still having problems after
reviewing these, contact Technical Support or your dealer.
Problem
My PPC6600 keeps turning
itself off.
My PPC6600 is not making
any sound.
My PPC6600 does not vibrate
when the phone rings or
alarms occur.
Screen freezes or no
response
Solution
Your PPC6600 is designed by default to
turn itself off if not used for 3 minutes. This
period can be set up to 5 minutes. Check
the auto-off function on the Advanced tab on
Power setting. ( See p.70 for more detail.)
1. Tap at the right side of the title bar
to check the volume status.
2. Check the settings of Sound and
Notications on the Personal tab by
tapping , then selecting Settings.
1. Tap at the right side of the title
bar to check if the vibrate function is
activate.
2. Check the setting of Sound and
Notications on the Personal tab by
tapping , then selecting Settings.
3. Check the event note in your
Calendar to see if the Reminder has
been activated.
Reset your device. See Resetting your
PPC6600 and Clearing memory section.
Operating Problems