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Getting Started
Before using your phone, be sure to charge your battery for the recom-
mended amount of time according to your phone’s manual. Shop our loca-
tions for adapters, car chargers, batteries and more, or visit our accessory
shop online at bluegrasscellular.com. Your phone manual contains more
information regarding your phone’s capabilities and phone care tips. Many
user guides can be found online as dowloadable documents on our web-
site at bluegrasscellular.com under Support, then Downloads. Below are
some common phone manufacturer websites:
• BlackBerry - na.blackberry.com/eng/support/
• Kyocera - www.kyocera-wireless.com/support/index.cfm
• LG - www.lge.com/support/manual.jsp
• Motorola - direct.motorola.com/Hellomoto/nss/support_manuals.asp
• Nokia - www.nokiausa.com/A4410023
• Palm - http://www.palm.com/us/support/
• Samsung - www.samsung.com/us/support/main/supportSupportMain.do
• UTStarcom - www.pcdphones.com/Phones.aspx?sLoc=0&sLoad=All
Dialing Tips
• For local calls (within Bluegrass Cellular’s home service area) dial the
seven-digit telephone number.
• For roaming or long distance calls, dial the area code + phone number.
• If you do not wish to receive calls while roaming outside of the home
coverage area, dial *29 "send", then "end." If you want callers to reach
you again, dial *28 "send", then “end."
Customer Care
Our website is available 24 hours a day, 7 days a week and contains a
great deal of information to help you. For questions about your cellular
service, your bill, or about roaming, call any of these three numbers FREE
from Bluegrass Cellular’s home area: *611 from your cellular phone, (270)
765-6361, or 1-800-928-2355 (Nationwide). Or if you prefer, you may
email custsvc@blue.net. Customer Service is open Monday-Friday from 8
a.m.-8 p.m (EST) and Saturdays from 9 a.m. to 6 p.m. (EST).
Locations
Bluegrass Cellular has Customer Care Centers in Bardstown,
Bowling Green, Brandenburg, Campbellsville, Central City,
Columbia, Corbin, Elizabethtown, Glasgow, Leitchfield, London,
Monticello, Radcliff, Russellville, Scottsville, Somerset and
Tompkinsville. Hours of service vary. Visit our website to find a
complete listing of all of our convenient locations, including
Authorized Agent locations.
Service and repairs
First, consult your cellular equipment manual to see if the problem is
just a case of “operator error.” Next, stop by a Customer Care
Center and visit a service technician. Do not attempt to repair
equipment yourself.
Equipment Insurance
Bluegrass Cellular offers insurance protection for your cellular
phone in case of loss, theft or damage. Insurance must be added
within 30 days of activating your phone and is available for a low
monthly rate. A deductible applies and may vary by model.
Security
Use your phone’s LOCK feature to protect from unauthorized use
and accidental dialing. If your phone is stolen, call Bluegrass
Cellular Customer Service (1-800-928-2355). Our After-Hours Stolen
Phone Hotline number is (270) 352-7422. See page 12 of this
Welcome Guide for important information regarding voicemail
security.
To find out more about your cellular service, you can call Bluegrass
Cellular at 1-800-928-CELL. Or, you can visit
bluegrasscellular.com to access a list of frequently asked
questions and downloads.
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Getting Started