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Voice Mail
Voice Mail offers a great way to get the message when you’re away from your
phone, and it’s easy to use.
• Airtime IS NOT incurred when a message is deposited in Voice Mail.
• Airtime IS NOT incurred when checking messages from a landline phone.
• Airtime IS incurred when checking messages from your cellphone.
• Basic Voice Mail stores 15 unplayed or saved messages for up to 5 days.
• Voice Mail Plus stores 20 unplayed or saved messages for up to 7 days.
• You cannot store a message indefinitely for later retrieval. Messages are automati-
cally deleted in the order in which they were received within the 5- or 7-day win-
dow as listed above.
Access Voice Mail
• FROM YOUR CELLPHONE: simply press 1 and hold it down until the screen indicates
that you are dialing in to Voice Mail.* You can also press # and your cell number to
access Voice Mail. One-touch dialing for Voice Mail may be a different key (other
than 1), or may not be offered at all on your phone model, depending on the man-
ufacturer.
• FROM A LANDLINE PHONE OR OTHER PHONE: dial 270-765-3611, 270-746-3611 or
270-590-MAIL (6245). You can also access Voice Mail by simply dialing your 7-digit cell
number. You will be prompted to enter your mailbox number – which is your 7-digit
cell number. When you hear your greeting, Press # to override your greeting. Next,
enter your security code. You can now use the main menu of your Voice Mailbox.
Set Up Voice Mail
When setting up your Voice Mailbox for the first time, follow the steps to establish
your security code, record your greeting, and record your name. Once this is done,
you can choose to perform other options from the various menus.
IMPORTANT: To protect the security of your Voice Mail, you must change the
security code assigned to your cellphone at activation. Choose a code that you can
easily remember, but that no one else can easily guess. If you forget your security
code, customer service can reset the code for you, but you will need to change it
again once it is reset. Whenever you change your security code, you will also
need to change your one-touch dialing programming. This can be done at any
Bluegrass Cellular location.
Change Your Security Code
• Press 8 for the personal options menu.
• Press 2 for security code options, then Press 3 to change your security code.
Change Your Greeting
• Press 2 for the greeting menu.
• Press 23 to record.
• If you want to delete your recording and try again, Press 25.
Manage Your Messages
• When you access your Voice Mailbox, if you have a message, you will
hear “You have 1 new message.”
• To play a message, Press 1.
• To delete a message, Press 5.
• To save a message, Press 2.
Record a Message
• Press 3 for the record menu.
• To record a message, Press 3. When you are finished recording, Press #.
• To review your recorded message, Press 44.
• To delete your recorded message and try again, Press 5.
• To send your recorded message, Press 9, then enter the 7-digit cellphone
number of the person you want to receive the message. Messages can
only be sent to other Bluegrass Cellular customers who have Voice Mail.
Helpful Hints
• To set up your voice mail for GREETING ONLY, so callers will NOT be able
to leave a message, Press 8 for the personal options menu, then 82.
• Press 9 after you leave a message in another Bluegrass Cellular cus-
tomer’s voice mail to mark it as URGENT. Your message will be played
before all other voice mail messages.
Voice Mail
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SHORTCUTS (AFTER YOU HAVE ENTERED VOICE MAIL)
Back up/cancel: *
Additional help: * *
Go to Main Menu: * 1
Recover a deleted message: * 4 (do not exit voice mail prior to recovering)
Transfer unanswered calls: * 9 2 # # + YOUR CELL NUMBER; SEND, then
wait for Tone...END
Deactivate: * 9 2 0 SEND, then END
Transfer all calls when busy: * 9 0 # # + YOUR CELL NUMBER; SEND, then
wait for Tone...END
Deactivate: * 9 0 0 SEND, then END
Transfer all calls (call forwarding): * 7 2 # # + YOUR CELL NUMBER; SEND, then
wait for Tone...END
Deactivate: * 7 2 0 SEND, then END
Skip a voice mail greeting & Press 3 during greeting & leave message after
leave a message: tone
Message playback options: Press 4 to rewind message by 6 seconds
Press 44 to rewind message to beginning
Press 6 to fast forward message by 6 seconds
Press 66 to fast forward to end of message
Press # to pause/continue message
being played