Filter
Top Products
167
FAQ
Category Sub-Category Question Answer
Recovery
Solution
Factory Reset
How can I perform a
factory reset if I can’t
access the phone’s
setting menu?
How to perform a factory reset:
1. Turn the power off.
2. Touch and hold the following keys at
the same time for less than 8 seconds:
Power/Lock Key
+ the down
Volume Key + Home Key.
3. You will enter the Android system
recovery mode
4. Press the down Volume Key to scroll to
wipe data/factory reset and press
to select it.
5. Press the down Volume Key to scroll to
Yes -- delete all user data and press
to select it.
6. After the data wipe is complete, press
the down Volume Key to scroll to reboot
system now and press
to select it.
Attention:
If a factory reset is performed, all installed
applications and user data will be erased.
Please remember to back up any important
data before performing a factory reset.
Battery
installing
Phone locked-up and
does not function
Remove the battery and install it to restart
your phone again. (similar to how you may
restart your PC/computer).
This is a step-by-step guide for frequently asked questions. If you run into
a problem or are having trouble with a feature, take a look at this section
before you contact the Customer Information Center. Thank you.