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Problem Possible Solution
Telephone cannot be switched on Please take out battery and insert again.
Then press End/ Power on key to power on
the phone.
Battery empty Charge battery. Check charging indicator on
display.
The battery doesn’t charge properly or the
phone sometimes turns itself off
Wipe the charging contacts, both on the phone
and on the battery, with a clear soft cloth.
Usage time of battery becomes shorter If the battery time is short, it may be due to the
user environment, a large volume of calls, or
weak signals.
Charging error—Temperature out of range Make sure the ambient temperature is right,
wait for a while, and the then charge again.
Charging error—Wrong charger Only use original LG accessories.
Charging error—Battery defective Replace battery.
Charging error—No battery icon appears
when charging
The battery is empty or has been not used for a
long time. It may take a while before the battery
icon appears on the screen.
Forgot the phone code or password The default phone code is “0000”.
Enter PUK The PIN code has been entered incorrectly
three times in succession, and the phone is
now blocked. Enter the PUK supplied by your
service provider.
Loss of Network You may be in a weak signal area. Move and
try again. You are trying to access an option
for which you have no subscription with your
service provider. Contact the service provider
for further details.
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Troubleshooting Tr