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Reference information
• TROUBLESHOOTING
This section lists some of the most commonly encountered problems and
provides possible solutions.
Problem Possible cause Possible solution
My phone is not
charging.
The charger and the
phone are not properly
connected.
Securely connect the
charger to the phone.
The charger is not
properly plugged in.
Ensure that the charger
is plugged in correctly.
My phone is not
making/receiving
calls.
The battery is not
charged.
Charge the battery.
The signal strength is
poor.
If you are indoors, move
toward a window.
I can not listen to
my voice messages.
You do not have voice
mail service.
Call your wireless
service provider.
You have not set up
your voice mailbox with
your service provider.
Call your wireless
service provider.
You have not saved
your voice mail number
in your phone.
Refer to “Set up your
voice mailbox” on
page 63.
You have forgotten
your password or are
entering it incorrectly.
Call your wireless
service provider.
The voice mail number
you have saved is
incorrect.
Call your wireless
service provider.