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Got Questions?
Contact our Customer Care Centre
Whenever you call, you’ll enjoy friendly, individual attention and you’ll get
fast answers to any questions you have.
For Billing and Service inquires please call : 1 800 667-0123 or *611 from
your device.
For Technical and Data Support please call : 1 877 DATA-123
our agreement with you
Thank you for selecting Bell Mobility as your wireless service provider. These
Terms of Service are needed for legal reasons and form the contract (the
“Contract”) that will govern your relationship with Bell Mobility (sometimes
referred to as “us” or “we”). The Contract is binding on you and us for each
Device that you connect to our network and for service we provide to you for
your Device.
Definitions
Cancellation Fee: The fee you pay us if you end your Contract having a Term
of 12 months ($99) or 24 months ($199) before it expires.
Devices: Any wireless communication device, including cellphones, pagers,
camera phones, handheld computers or other communicators that you
connect to our network.
E9-1-1 Services: Any emergency services that we are mandated to
provide you.
Term: The service period of either 30 days, 12 months or 24 months selected
by you, starting on the date your service is activated.
Roaming Charges: The charges payable by you when the call made with
your Device is routed to another provider’s network.
optional wireless services
and features from bell mobility
The following are just a few of the optional features that are available to you
to use along with your new voice enabled device.
Note Must activate on a Bell Mobility Voice plan to be subscribed to these
services.
Message Centre
Message Centre is a versatile, easy-to-use automated voice messaging
service that is an optional feature available to you. The service answers your
phone and records your callers’ messages when you’re on the line, away
from your phone, out of coverage area or have your phone turned off. It can
store up to 25 messages for as long as 7 to 14 days (depending on the
province) and your passcode ensures all your messages are completely
private.
Text Messaging
Phone to Phone: Send short messages to Bell Mobility Subscribers
provisioned for the services whenever you like. All that's required is a
CH@T-ready device and the Bell Mobility cellphone number you want to
send a message to.
By E-mail: Bell Mobility assigns a personal e-mail address to each
Text Messaging subscriber (e.g. 0123456789@txt.bellmobility.ca). Your
friends and business contacts can therefore reach you by sending an
e-mail to this address.
World Wide Web: Text messages can also be sent from our website at
www.txt.bellmobility.ca Simply type your message and click SEND.
The recipient will get the message in seconds. For more information on
Text Messaging, visit www.bell.ca/datadevices
Bell Mobility has more features and services available for you. For more
information on the availability of these features and services, please visit
our website at www.bell.ca. Please note some features may not be
available in all areas.
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