Filter
Top Products
113
Troubleshooting
Troubleshooting
Should any problem persist contact your dealer.
Problem Cause Remedy
Phone will not switch on.
Check that the battery is fully charged and
correctly connected to the phone.
Extremely short battery life for a
new battery.
The network you are using and the condition
of the battery can affect battery life.
Short battery life for an old
battery.
The battery has worn out. Replace with a new fully charged battery.
The charging indicator does not
light, the battery level indicator
does not appear and the phone
cannot be switched on when
charging.
The battery is not attached to the phone or
when the battery has been deeply
discharged the phone will take a short time
until the indicator lights.
Leave the phone charging the battery for a
few minutes before the indicator is lit and
attempting to switch it on.
Battery fails to charge.
The battery is not attached to the phone.
Ensure the battery is fitted to the phone prior
to commencing charging.
Battery has been connected to the phone
after the Fast Travel Charger has been
switched on.
Calls cannot be made.
The phone is locked. Unlock the phone.
Outgoing calls are barred.
Disable the outgoing call barring or barred
dial.
The phone is not registered to a network.
Move to a coverage area and operate your
phone after it has registered with a network.