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Troubleshooting
Important Error Messages
These are some of the most important error messages which may be displayed:
Failed
Roaming in the selected area is not allowed.
Roaming with the selected network is not allowed.
The network has detected an authentication failure because your SIM is not registered with
that network – contact your service provider.
SIM blocked
The SIM is blocked because one of the PIN/PIN2 unblocking keys (PUK/PUK2) has been
entered incorrectly ten times – contact your service provider.
Insert SIM
The phone has detected a problem with the SIM – switch the phone off and then back on; if
the message is still displayed contact your service provider.
Invalid SIM
The SIM has failed one or more of the SIM personalisation checks – contact your service
provider.
Function unavailable
The selected feature is either not supported by the SIM or is not available with the current
subscription – contact your service provider.
PIN2 invalidated
The PIN2 is blocked permanently because the wrong PUK2 has been entered ten times,
services controlled by PIN2 cannot be used – contact your service provider.
Message rejected.
Storage full
or
Message rejected.
SIM full
A message has been received but the message store is full – to receive messages, delete
some of the currently stored messages.
Too many characters. The edited or newly created Contact number is too long for the SIM.