Filter
Top Products
Integrating with an enterprise email account
Getting Started Guide 59
If you reinstall or update the desktop software, you are not
prompted to generate a new key. You should generate a new
encryption key every month for security purposes. Refer to the
Redirector Settings Online Help for more information on generating
encryption keys.
Redirecting email
After you generate an encryption key, you can send and receive
email messages. Your company’s BlackBerry Enterprise Server
Software redirects email messages from your enterprise email
account to your handheld. Verify that your system administrator
has enabled your handheld on the BlackBerry Enterprise Server.
Note: If you use your SIM card in another handheld, you must connect
the handheld to your computer and generate an encryption key before
you can receive your email messages. Your handheld’s phone number
updates automatically.
Microsoft
Exchange
If you use your handheld with a Microsoft Exchange corporate
email account and your company is not using the BlackBerry
Enterprise Server Software, you must use the BlackBerry Desktop
Redirector to forward email messages to your handheld. Start the
desktop redirector: on the Windows taskbar, click Start and select
Programs > BlackBerry > BlackBerry Desktop Redirector. You
must keep your computer turned on with the desktop redirector
program running to forward email messages to your handheld.
Ask your system administrator whether your company is using
the BlackBerry Enterprise Server Software to redirect your email.
You do not need to run the BlackBerry Desktop Redirector if your
handheld is enabled on the BlackBerry Enterprise Server.