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Set up an account on your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, or LinkedIn), or even an Evernote
account to your device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Accounts.
3.
If you already added an account to your device, tap to add another account.
I can't add an email account
Try the following:
• Make sure that your email address and password have been typed correctly.
• Make sure that your device is connected to a mobile or Wi-Fi network.
•
Add the email account using advanced setup. On the home screen, swipe down from the top of the screen. Tap
Settings > Accounts > > . Tap the type of account that you want to add. You might need to get additional
information about your account from your administrator or email service provider.
• If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure you have an activation
password from your administrator.
• If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or
email service provider to find out if you need to change any settings for the account.
I'm not receiving messages
Try the following:
• If you recently changed an account password, make sure that you update the password in the Accounts settings on
your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap Settings > Accounts.
Tap an account. Make your changes. Tap Save.
• Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If
you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from
the top of the screen. Tap Settings > Network Connections > Mobile Network. Make sure the Data Services
switch is set to On.
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